Team Lead
Make a positive difference - we're seeking a strong communicator and a creative thinker able to enthuse and lead a team to make a real difference.
Position Team Lead
Location Greater Preston (remote with some travel around the Greater Preston area)
Salary £29,077 + excellent benefits
Hours 35 hours per week (flexible working)
Status Fixed term to 30 September 2027
Closing date 5 October 2025
We’re growing our Home Energy Advice Team (HEAT) in the Northwest and looking for a hands-on Team Lead to mentor, support and performance-manage a team delivering practical energy advice and advocacy for households in (and around) Greater Preston. You’ll provide day-to-day leadership, ensure quality and safeguarding standards, and build strong partnerships that keep referrals flowing and outcomes high.
What you’ll lead
- People & performance: Recruit, onboard and mentor; run 1:1s; set outcomes; manage caseload balance, leave; celebrate success and deliver performance targets.
- Service delivery: Ensure high-quality, independent energy advice with community delivery supported by phone/video follow-up.
- Partnerships & referrals: Maintain relationships; support outreach; drive referral volume/quality and conversion to outcomes.
- Safeguarding, lone working & H&S: Model safe practice; complete dynamic risk assessments; escalate concerns and record accurately.
- Data, quality & reporting: Own CRM data, MI dashboards and case audits; hit KPIs.
- Continuous improvement: Gather insights from customers/partners.
What you’ll bring
- Proven team leadership.
- Strong mentoring/coaching skills and a values-led style that builds trust and accountability.
- Organised and data-savvy - confident with CRM, Microsoft 365 and reporting.
- Partnership builder - able to influence stakeholders and unlock joint working.
- Regular travel across Lancashire/Northwest.
Why join The Wise Group
- Mission-driven: warmer homes, healthier lives, brighter futures.
- Culture & values: Ambition, Kindness, Collaboration, Learning, Going the Distance.
- Development: training, mentoring and progression pathways.
- Benefits: generous leave, wellbeing support, pension, and flexibility where the role allows.
View the Role Profile for full details about this opportunity.
- Team
- Business Operations
- Role
- Team Lead
- Locations
- England
- Remote status
- Hybrid
- Yearly salary
- £29,077
You'll like it here
We want to make a lasting and positive difference in people’s lives, starting with our colleagues. We believe you can’t pour from an empty cup; that’s why we do everything we can to set our colleagues up for success to allow us to go on and help the most vulnerable in our society.
Find out more about:
If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd still love to learn more about you.
About The Wise Group
The Wise Group is a leading UK social enterprise working to lift people out of poverty by inspiring positive change through relational mentoring.